RECEIVED A FAULTY ITEM, WHAT DO I DO?
Although it doesn’t happen often, no one is perfect and sometimes faults can occur! Drop us a WhatsApp on 079 770 4960 and or email us @ Dewald@dewaldstoolbox.com with pictures of the faults. If we determine the item is faulty, we will rectify at our expense or replace your item within reason
WHAT IS YOUR REFUND POLICY?
If you are not happy with your item purchased, you would need to notify us within 24 hours of delivery or collection. Once accepted the client confirms all in order.
A 35% handling fee will be charged and the item must be returned to us at clients cost. The difference will then be refunded to you.
No refunds are given on custom made orders.
No refunds will be processed unless agreed upon by both parties under special circumstances. Dewalds Toolbox will only refund 35% of deposit paid for material restocking. A refund will be within 28 days from date of agreed cancelation. It’s the clients responsibility to provide Dewalds Toolbox with a bank confirmed bank details for refund payment. No refunds on custom work! Products which are made to order are made especially for you and are therefore final sales. We cannot accept returns, cancellations or exchanges on custom orders unless there is a manufacturer flaw.
All goods must be inspected by the buyer upon delivery and collection and any defects must be reported immediately if the product is accepted then the client confirms all products is in perfect condition with no faults, in the event the client is not present the designated person
- Dewalds Toolbox will not be responsible for damages on items ordered during transportation / delivery
- Dewalds Toolbox will not repair (call out fee will be charged) or replace any product that has damaged caused due to use misuse or any other reason other than what the product is intended for
No refunds will be processed unless agreed upon by both parties under special circumstances. Dewalds Toolbox will only refund 35% of deposit / product paid for material restocking. A refund will be within 28 days from date of agreed cancelation. It’s the clients responsibility to provide Dewalds Toolbox with a bank confirmed bank details for refund payment.
No refunds on custom work! - Rejected items will be inspected by our production manager and a full assessment done for a valid reason for rejection and full report will be sent to client and product replacement will be supplied if fault to product was the fault of Dewalds Toolbox
- Dewalds Toolbox guarantees all goods for 3 years from the date of completion on workmanship provided the product has been taken care of in the proper manner and not been exposed to water and used for the intended purpose and not maliciously damaged
- All goods must be inspected by the buyer upon delivery and collection and any defects must be reported immediately if the product is accepted then the client confirms all products is in perfect condition with no faults, in the event the client is not present the designated person accepting the product is deemed to have the correct authorization by the client and accepts responsibility that the product is 100%
- Dewalds Toolbox will not be held responsible for clients incorrect measurements, and or painting. It must be indicated clearly if the product must be painted or varnished.
- Dewalds Toolbox will not take responsibility for products to fit into specified area’s (hall ways ect.)