RECEIVED A FAULTY ITEM, WHAT DO I DO?
Although it doesn’t happen often, no one is perfect and sometimes faults can occur! Drop us a WhatsApp on 079 770 4960 and or email us @ Dewald@dewaldstoolbox.com with pictures of the faults. If we determine the item is faulty, we will rectify at our expense or replace your item within reason
WHAT IS YOUR REFUND POLICY?
If you are not happy with your item purchased, you would need to notify us within 24 hours of delivery or collection. Once accepted the client confirms all in order.
A 20% handling fee will be charged and the item must be returned to us at clients cost. The difference will then be refunded to you.
No refunds are given on custom made orders.
No refunds will be processed unless agreed upon by both parties under special circumstances. Dewalds Toolbox will only refund 35% of deposit paid for material restocking. A refund will be within 28 days from date of agreed cancelation. It’s the clients responsibility to provide Dewalds Toolbox with a bank confirmed bank details for refund payment. No refunds on custom work! Products which are made to order are made especially for you and are therefore final sales. We cannot accept returns, cancellations or exchanges on custom orders unless there is a manufacturer flaw.
All goods must be inspected by the buyer upon delivery and collection and any defects must be reported immediately if the product is accepted then the client confirms all products is in perfect condition with no faults, in the event the client is not present the designated person